Boardertown will endeavor to have your order couriered to you the same day when placed before 2pm, or the next working day if after 2pm or outside working hours. Where payment is by bank deposit the order will be sent as soon as the funds clear (normally 1 – 2 working days).
All orders are shipped freight free within New Zealand.
To give you the best service, orders will be sent using NZ Couriers or Poste Haste. When you place an order an automated email will be sent to you with a track & trace number. Delivery can be expected in 1 – 3 working days. Please allow an additional 1 - 2 days for rural delivery.
To help protect you and your order, all orders will require a signature on delivery. If you would like your parcel left you can arrange an ATL (Authority to Leave) with NZ Couriers by calling 0800 800 841.
All orders over $250 are freight free within Australia excluding bulk items. For orders under $250 the following charges apply:
Minimum Charge: $20.00
Bulk Items: $70.00
Bulk Items (snowboards, luggage, etc.) will be charged at a minimum rate of $70.00. Where large orders are placed, or excess freight charges applied we will notify of any additional cost.
Rest of World:
For the rest of the world, orders will be subject to the following freight charges:
Minimum Charge: $40.00
Bulk Items: $150.00
All international orders will be sent using DHL. A Track & Trace number will be provided once the order is shipped. Where large orders are placed, or excess freight charges applied we will notify of any additional cost.
Any local duties or taxes are the responsibility of the customer. If you are unsure, please contact your local customs office.